Customers spend only a few seconds reading the average website, so every word counts. Here's what you need to know:
Traditional writing styles do not work on the web
Users scan websites -- they don't read them
Informal writing works best
Rewriting existing pages in a website can significantly improve usability
SEO (search engine optimization) techniques are critical when writing for the web
Users want information and objectivity, not hype
Customers value concise and targeted content
Brochure copy should not be used on your website. You will need to use specialized content (including keywords) and techniques to deliver a website that will be read, used, and valued by your customers.